Will you return my boxes if I want to keep them?A:
Yes. If you want them, you may have them back. If you don't want them, we'll gladly recycle them for you at no additional cost.
What about staples, paperclips, black “butterfly” binding clips, envelopes, bound paper (like checkbooks and books), or spiral-bound notebooks? Do I need to take those out or remove them?A:
All of those things are completely fine– leave them in. What we do need to avoid is “hard steel”
, such as a 3-ring binder, or a crowbar. If you have any hard steel mixed in with your paper, please remove it before you arrive.
What about disks, CDs, tapes, x-rays, film, pill bottles, or other sensitive materials containing personal information that aren't made of paper or steel?A:
Just put those things into a separate container, and we will gladly shred those for you too. We prefer to avoid mixing them with the paper, because the paper won't recycle properly.
Do I get to watch you shred it? How do I know this is secure?A:
Yes you can watch us shred. Additionally, we're proud to offer digital camera monitoring, and a hypersensitive alarm system with 24-hour police department monitoring.
What happens to the paper after it's shredded? Do I have to take it home with me?A:
All shredded/processed material is recycled with northern California recycling companies.
I have other questions. How can I get more help?A:
You can visit the Contact Us
section of the website to discover more ways to get in touch with us, or you can always feel free to visit our office!